DATA PROTECTION & PRIVACY POLICY
1. Introduction
The purpose of this policy is to explain how MESmerise 35 Ltd collects, protects, and uses personal data. MESmerise 35 is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What types of personal data does MESmerise 35 collect?
MESmerise 35 needs certain personal data to enable it to provide its products and services to its customers. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for service delivery, support and billing, postal address, telephone and fax numbers, e-mail addresses. MESmerise 35 may also have access to personal data that is generated over the Network utilised by MESmerise 35 including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances MESmerise 35 may also collect financial information about MESmerise 35 customers and end users from third parties to enable MESmerise 35 to assess its risks in granting credit terms and contact information about organisations MESmerise 35 considers may be interested in MESmerise 35 products and services.
3. How does MESmerise 35 obtain personal data?
MESmerise 35 obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the MESmerise 35 website); from third party list brokers; from resellers who pass on personal data to MESmerise 35 about end users; and directly from the Network utilised by MESmerise 35.
4. How does MESmerise 35 use the personal data it holds?
4.1 Providing and improving the MESmerise 35 service
Most of MESmerise 35's use of personal data is necessary to enable it to provide a service to its customers, including order processing, delivery and support services as well as for invoicing and in order to answer general customer enquiries. In addition, MESmerise 35 may also use personal data to improve on the level and type of service MESmerise 35 offers to its customers. As part of this interest in improving the service provided MESmerise 35 may process personal data for the purposes of analysis and statistics.
4.2 Direct marketing
MESmerise 35 may from time to time inform its customers and potential customers about MESmerise 35 Ltd and MESmerise 35’s affiliate products and services and other information MESmerise 35 feels may be of interest. Customers and other recipients of information from MESmerise 35 may indicate at the time they first have contact with MESmerise 35 whether or not they wish to receive such information or at any later time by simply contacting MESmerise 35 as indicated in paragraph 8 below.
5. To whom does MESmerise 35 disclose personal data?
MESmerise 35 will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to enable invoicing. As a general rule, MESmerise 35 does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where MESmerise 35 is under an obligation by law to disclose personal data or where MESmerise 35 has contracted with third parties to assist in providing services to MESmerise 35 customers such as for delivery and support services.
6. How does MESmerise 35 protect the personal data it holds?
MESmerise 35 takes customer confidentiality and security very seriously. MESmerise 35 has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within MESmerise 35. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. MESmerise 35 will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
7. Customers' rights
The Data Protection Act 1998 gives individuals whose personal data is held by MESmerise 35 Ltd specific rights to access and rectify personal data held about them. These include the right to:
7.1 obtain from MESmerise 35, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
7.2 request the deletion or rectification of personal data which is inaccurate; and
7.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by MESmerise 35 regarding promotions or new products and services.
8. Contact details
If any individual wishes to contact MESmerise 35 regarding the personal data held about them or has any other question about MESmerise 35's data privacy procedures, they should direct an email to privacy@mesmerise35.co.uk or send a letter to the attention of "MESmerise 35 Customer Services Department" at the MESmerise 35 office as detailed on the contact us page.
9. Policy updates
As part of MESmerise 35's commitment to compliance with data privacy requirements, and to reflect changes in MESmerise 35's operating procedures, MESmerise 35 may update the terms of this policy from time to time, and will post the revised policy at http://www.mesmerise35.co.uk.
Download a copy of our Data Protection & Privacy Policy here.
